— PRIVACY POLICY —
Introduction
Shivraj (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of users, customers, businesses, and visitors who interact with our services, websites, communication systems, and platforms.
This Privacy Policy explains how Shivraj collects, uses, processes, stores, protects, and shares information in connection with:
- WhatsApp Official API services
- RCS messaging solutions
- Communication platforms
- Customer engagement tools
- Digital messaging systems
- Websites and business applications
This Privacy Policy complies with applicable Indian laws including the Information Technology Act, 2000 and related data protection principles.
By accessing or using Shivraj services, you consent to the practices described in this Privacy Policy.
Business Details:
Business Name: Shivraj
Address: Shop No 19, Bhu Vikas Bank Building, Aurangabad, Near Hind Super Petrol Pump, Kranti Chowk, Aurangabad – 431001, Maharashtra, India
Contact Number: 7743972560
Email: prdigitalmarketingagency15@gmail.com
Information We Collect
Shivraj may collect various categories of information including:
Personal Information
- Name
- Mobile number
- Email address
- Business information
- Billing details
- GST details
- Communication preferences
Device Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Access timestamps
- Log information
Cookies & Tracking Information
- Session identifiers
- Usage behavior
- Website interactions
- Browser preferences
- Analytics information
Messaging & Communication Data
- Message metadata
- Delivery reports
- Template approvals
- Chat interactions
- Support conversations
- Consent records
Payment Information
Payment processing may involve third-party payment gateways. Shivraj generally does not store complete card or banking information.
Purpose of Data Collection
We collect information for legitimate business and operational purposes including:
- Service delivery
- Account management
- Communication processing
- Customer support
- Billing and invoicing
- Platform security
- Analytics and reporting
- Compliance monitoring
- Fraud prevention
- Service improvements
Data collection enables Shivraj to provide secure and reliable communication services.
Consent for WhatsApp & RCS Data Processing
By using our messaging services, Users expressly consent to:
- Processing of messaging-related data
- Storage of communication logs where required
- Routing of messages through Meta-authorized systems
- Processing through telecom operators and cloud partners
- Use of approved communication templates
Users are responsible for obtaining lawful end-user consent prior to initiating communications through WhatsApp Official API or RCS services.
Shivraj may request evidence of opt-in compliance at any time.
Legal Basis for Processing
Shivraj processes data on the basis of:
- User consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Regulatory compliance
Where required by law, explicit consent shall be obtained before processing sensitive or communication-related information.
How We Use Collected Data
Collected information may be used to:
- Operate messaging platforms
- Provide technical support
- Process transactions
- Send service notifications
- Improve platform performance
- Detect suspicious activity
- Enforce policies
- Manage subscriptions
- Conduct audits
- Maintain security systems
We may also use anonymized or aggregated information for analytics and service optimization.
Data Retention & Deletion
Shivraj retains information only for as long as necessary for:
- Business operations
- Legal obligations
- Compliance requirements
- Security investigations
- Contractual enforcement
Retention periods may vary depending on regulatory obligations and service requirements.
Users may request deletion of eligible information by contacting Shivraj through official communication channels.
Certain information may be retained where legally required.
Data Sharing with Third Parties
Shivraj may share information with trusted third parties including:
- Meta Platforms
- Telecom operators
- Cloud hosting providers
- Payment gateways
- Technical service providers
- Legal authorities where required
Data sharing occurs strictly for operational, compliance, security, or legal purposes.
Third-party providers maintain their own independent privacy policies and compliance obligations.
Security Measures & Encryption
Shivraj implements reasonable administrative, technical, and organizational safeguards to protect information including:
- Access controls
- Authentication mechanisms
- Encryption technologies
- Secure servers
- Firewall protections
- Monitoring systems
- Restricted data access
Despite reasonable safeguards, no online platform can guarantee absolute security.
Users are encouraged to maintain strong passwords and account security practices.
Cookies & Tracking Technologies
Shivraj may use cookies and related technologies to:
- Improve user experience
- Maintain sessions
- Analyze traffic
- Store preferences
- Enhance platform functionality
Users may control cookie preferences through browser settings.
Disabling cookies may affect certain platform features.
Data Transfer & Storage (India-based)
Data may be processed and stored on servers located in India or through authorized infrastructure partners.
Where international data transfer occurs, Shivraj takes reasonable measures to ensure lawful and secure processing.
Users acknowledge that third-party providers such as Meta or telecom operators may process data outside India depending on infrastructure architecture.
User Rights
Subject to applicable law, Users may request:
- Access to personal data
- Correction of inaccurate information
- Deletion of eligible records
- Withdrawal of consent
- Restriction of processing
- Account closure
Requests may be submitted through official contact channels.
Shivraj may verify identity before processing requests.
Certain requests may be limited by legal or operational obligations.
Policy for Children
Shivraj services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we become aware of unauthorized collection involving minors, reasonable steps may be taken to delete such information.
Updates to Privacy Policy
Shivraj reserves the right to update this Privacy Policy periodically.
Changes may reflect:
- Regulatory updates
- Service enhancements
- Security improvements
- Operational requirements
Updated versions may be published on official platforms.
Continued use of Services after updates constitutes acceptance of the revised Privacy Policy.
Governing Law (India)
This Privacy Policy shall be governed by the laws of India.
Any disputes relating to privacy matters shall be subject to the jurisdiction of courts located in Aurangabad, Maharashtra.
Contact Information
For privacy concerns, legal notices, data requests, or compliance inquiries, contact:
Shivraj
Shop No 19, Bhu Vikas Bank Building, Aurangabad, Near Hind Super Petrol Pump, Kranti Chowk, Aurangabad – 431001, Maharashtra, India
Phone: 7743972560
Email: prdigitalmarketingagency15@gmail.com